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Shipping + Returns

 

What shipping options are available?

Alliyette is pleased to offer shipping within the U.S. and internationally via USPS, DHL, and UPS. The cost of international taxes and duties is the sole responsibility of the customer. In the event of a return or exchange, the taxes, duties, and shipping fees will not be refunded.

How can I follow my order and shipping status?

All orders are processed Monday through Friday, excluding weekends and US holidays. Please allow 24 to 48 hours for processing before shipping.

IN STOCK (READY TO SHIP): In-stock items will ship within 3 business days after receipt of your order. Once your order has shipped, you will receive an email with a USPS, DHL, or UPS tracking number.

PRE-ORDERS FROM OUR ONLINE DESIGNS: Our pre-order pieces will take 3-4 weeks for production and shipping. Once your order has shipped, you will receive an email with a USPS, DHL, or UPS tracking number.

CUSTOM (MADE PER YOUR SPECIFICATION): Your handcrafted custom order, created specifically for you, will take 6-8 weeks for production and shipping. Once your order has shipped, you will receive an email with a USPS, DHL, or UPS tracking number.

Missing/Lost/Stolen Package? Alliyette is not responsible for packages lost in transit or stolen from doorsteps/mailboxes/delivery addresses. We trust that customers are providing us with reliable, safe delivery addresses. You can reach out to our support team at wecare@alliyette.com for further assistance.

RETURNS

What is your return policy?

Items may be returned within 10 business days after the item is received. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Custom Pieces: We aim to keep our customers happy and want you to love your jewelry. However, custom pieces that are made specially for you according to your specifications cannot be returned.

Prior to shipping, your jewelry is carefully inspected and packed with care to ensure it does not have any defects. If you are not satisfied with your jewelry in any way, please reach out to us at wecare@alliyette.com. Our goal is to make sure that you are happy with your investment.

How can I make returns? Please email wecare@alliyette.com with your order number and we will email you instructions. Returned items must be in new, unworn condition and should include all Alliyette packaging.

Return Shipping Cost: Return shipping costs will not be refunded. The customer is responsible for all return shipping costs unless the item was received damaged or the wrong item was received. To start a return, contact us at wecare@alliyette.com. If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.